We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@aladdinshoppers.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@aladdinshoppers.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@aladdinshoppers.com.
Thank you for choosing our product/service. We strive to provide high-quality services and products to all our customers. We understand that there may be situations where a refund is necessary. This policy outlines the circumstances under which refunds will be granted.
1. Product/Service Issue:
If you have experienced an issue with our product/service and have made reasonable attempts to resolve the issue with our support team, we will issue a refund. Please contact us within 7 days after receiving your item to request a refund.
2. Unauthorized Purchase:
If you believe that an unauthorized purchase has been made on your account, please contact our support team immediately. We will investigate the issue and issue a refund if necessary.
3. Duplicate Payment:
If you have been charged more than once for the same product/service, please contact our support team immediately. We will investigate the issue and issue a refund if necessary.
4. Change of Mind:
If you change your mind about your purchase, we will issue a refund within 7 days when you refuse delivery. However, please note that we reserve the right to refuse a refund if the product/service has been used or if we believe that the refund request is not genuine.
5. Exceptional Circumstances:
In exceptional circumstances, we may issue a refund outside of the above conditions. Such circumstances will be determined at our discretion.
Refund Process:
To request a refund, please contact our support team by email or phone. We will require the following information:
- Your name and contact details
- Order number or transaction ID
- Reason for refund
- Any additional information that may be relevant
Once we receive your request, we will investigate the issue and notify you of our decision. If a refund is approved, we will process the refund within 7 business days.
Please note that any bank processing times may vary, and it may take some time for the refund to appear on your bank statement.
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and the date at the top of the page will reflect the date of the most recent update.
Please note: Reverse Pick up is not available.
