Thank you for choosing our product/service.
We strive to provide high-quality services and products to all our customers. We understand that there may be situations where you need to return a product. This policy outlines the circumstances under which returns will be accepted.
1. Product/Service Issue:
If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order. We may request video evidence to assess the issue.
2. Incorrect Product:
If you receive an item that doesn't match your order, please contact us within 7 days of receiving your order. We may request video evidence to confirm the error.
3. Exceptional Circumstances:
In exceptional circumstances, we may accept returns outside of the above conditions. Such circumstances will be determined at our discretion.
Return Process:
To request a return, please contact our support team by email or phone. We will require the following information:
- Your name and contact details
- Order number or transaction ID
- Reason for return
- Any additional information that may be relevant
Once we receive your request, we will investigate the issue and provide you with instructions on how to return the product. Please note that the product must be returned in its original packaging and in new, unused condition.
Once we receive the returned product, we will inspect it to ensure that it meets our return policy conditions. If the product meets the conditions, we will process the refund within 7 days.
We regret to inform you that we do not accept returns for innerwear and sensitive products due to hygiene reasons. Thank you for your understanding.
Please note that any bank processing times may vary, and it may take some time for the refund to appear on your bank statement.
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and the date at the top of the page will reflect the date of the most recent update.
Please Note: Reverse Pickup is not available.
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