Thank you for choosing our product/service. We understand that there may be situations where you need to cancel an order. This policy outlines the circumstances under which cancellations will be accepted.

1. Product/Service Issue:
If you have received a faulty or damaged product/service, please contact our support team within 7 days of delivery. We will investigate the issue and provide you with instructions on how to return the product/service for a replacement or a full refund. If you choose to cancel the order instead, we will process the cancellation and provide you with a full refund.

2. Incorrect Product:
If you have received an incorrect product, please contact our support team within 7 days of delivery. We will investigate the issue and provide you with instructions on how to return the product for a replacement or a full refund. If you choose to cancel the order instead, we will process the cancellation and provide you with a full refund.

3. Change of Mind:
If you change your mind about your purchase, you can cancel the order within 24 hours of placing it. After this period, we will process the order and initiate the shipping process. Please note that once the order is shipped, we will not be able to cancel the order.

4. Subscription Services:
If you have subscribed to our services, you can cancel the subscription at any time. The cancellation will be effective from the next billing cycle.

Cancellation Process:
To request a cancellation, please contact our support team by email or phone. We will require the following information:

- Your name and contact details
- Order number or transaction ID
- Reason for cancellation

Once we receive your request, we will investigate the issue and provide you with instructions on how to proceed. Please note that if the order has already been shipped, we will not be able to cancel the order.

Refunds:
If you cancel an order and are eligible for a refund, we will process the refund within 7 days. Please note that any bank processing times may vary, and it may take some time for the refund to appear on your bank statement.

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and the date at the top of the page will reflect the date of the most recent update.