Thank you for choosing our product/service. We strive to provide high-quality services and products to all our customers. We understand that there may be situations where a refund is necessary. This policy outlines the circumstances under which refunds will be granted.
1. Product/Service Issue:
If you have experienced an issue with our product/service and have made reasonable attempts to resolve the issue with our support team, we will issue a refund. Please contact us within 7 days of purchase to request a refund.
2. Unauthorized Purchase:
If you believe that an unauthorized purchase has been made on your account, please contact our support team immediately. We will investigate the issue and issue a refund if necessary.
3. Duplicate Payment:
If you have been charged more than once for the same product/service, please contact our support team immediately. We will investigate the issue and issue a refund if necessary.
4. Change of Mind:
If you change your mind about your purchase, we will issue a refund within 7 days when you refuse delivery. However, please note that we reserve the right to refuse a refund if the product/service has been used or if we believe that the refund request is not genuine.
5. Exceptional Circumstances:
In exceptional circumstances, we may issue a refund outside of the above conditions. Such circumstances will be determined at our discretion.
To request a refund, please contact our support team by email or phone. We will require the following information:
- Your name and contact details
- Order number or transaction ID
- Reason for refund
- Any additional information that may be relevant
Once we receive your request, we will investigate the issue and notify you of our decision. If a refund is approved, we will process the refund within 7 days.
Please note that any bank processing times may vary, and it may take some time for the refund to appear on your bank statement.
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and the date at the top of the page will reflect the date of the most recent update.
Please note: Reverse Pick up is not available.