I'm sorry to hear about the trouble you're experiencing with the item you ordered. It sounds frustrating that it doesn't fit as expected, especially after being told that returns would be accepted. I understand how important it is to receive accurate information before making a purchase. It seems there may have been some confusion or miscommunication regarding the return policy. Have you tried reaching out to customer service again to see if they can assist you further? They might be able to offer a solution or provide clarification on the situation.
